Friday, February 7, 2014

Frequently asked questions about PlexiDor pet doors

If you need a pet door, the PlexiDor is definitely a good choice. It is a high quality door that will last for many years, allowing pets to go in and out as they please while keeping weather where it belongs; outside. To make it even better, it is made in the USA, and you never need replacement flaps.

Here are answers to some frequently asked questions about the PlexiDor dog doors and cat door. If you have other questions or need an installer, don't hesitate to give us a call at 1-800-749-9609, or comment on this post.

Is it difficult to train my pet to use a pet door?

No. It is usually a quick and easy process. Most cats and dogs learn to use a pet door in 5 seconds to 5 days. Do not push the pet through the door. Start with propping a panel open and coaxing the pet with a treat.

Can my cat use a dog door?

Yes, most cats will use up to a large PlexiDor. You may need to go up in size to keep the top of the pet door high enough for the dog – shoulder height – and the bottom low enough for the cat (approximately 5”).

What size door do I need?

Take a look at this handy size chart. If you still have questions, call customer service at 1-800-749-9609. They will help you find the best door for you and your pets.

Do you have a pet door that will let my dog out and keep the cats in?

The PlexiDor electronic pet door opens only for pets with a key. There is, however, no guarantee that a cat won’t run out together with the dog. We cannot promise that our pet door will let the dog out and keep the cats in.

Can I paint my PlexiDor?

Yes. Just prime and paint the pet door.

What kind of warranty does PlexiDor come with?

PlexiDor pet doors come with a 5 year warranty and a 90 day money back guarantee. If you aren’t completely satisfied with your purchase, return it and we will refund the purchase price.

Will I ever need to replace anything on a PlexiDor pet door?

About every 5 to 8 years the industrial weather seal will need to be replaced. One kit will cover both saloon style panels, and it is easy to install. PlexiDor is manufactured in Bradenton, FL, and if you ever have a problem with the door, it is easy to obtain replacement parts.

Where can I install a PlexiDor pet door?

PlexiDor pet doors can be installed in doors, walls, or a sliding glass patio panel. Wall units can be installed in a wall up to 12 inches thick and come with an aluminum tunnel kit that connects the interior and exterior frame. Chances are if you already own another brand of pet door, the existing cut opening can be used to install a PlexiDor with only minor modification.

~ Maria Sadowski ~


  1. If we needed a door, we would be in touch, but we don't use one. Mom did train cats to use one years ago. She put one in a door in the house that went to the room with the litter box and cat food. They figured it out in no time flat!

    1. It has to fit with the pets and the house. =) If things change, absolutely let me know. =)